| Q: |
What kind of functionalities will MyNawras for Business have? |
| A: |
Details of functionalities given are described below:
• Account Management
- Monitor and control communications services online. View corporate hierarchy, or browse individual user’s account information.
- Access individual level postpaid customer current account status or billing information and call history.
- Initiate a request to receive configuration settings for Corporate or individual user mobile handset
- View and download bills back dating to 6 months
- Obtain mini bills with billed and unbilled usage
• Bill Payment Management
- Individual or batch level batch bill payment using a credit card.
- Check e-payment history for the last six months.
- Bill payment for friends
• E- Recharge Management
- Individual or batch level e-recharge using a credit card.
- View e-recharge history for the last six months
- E-recharge for friends
• Other facilities
- Web SMS enabling bulk SMS using your PC/Laptop
- Report lost SIM cards
- Obtain mobile handset settings
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| Q: |
How secure is MyNawras for Business? |
| A: |
We've gone through every measure to provide all access users acute security. For instance, only the owners of the line can register their
mobile number. When a Business customer registers their mobile number an SMS will be sent to their phone immediately with a secret code
that will allow them to proceed with the registration process. Basically the holder of the mobile number will be able to access his information.
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| Q: |
What information does the business customer need to register for MyNawras for Business? |
| A: |
Both Telecom admin and company individual needs the following to register
1. Their own mobile number
2. Company Registration Number (CRN)
|
| Q: |
If an employee leaves the company, will they still be able to access their information? |
| A: |
Yes, as that individual’s mobile number is still active and therefore that particular individual have access via their own username and
password. However the Telco Admin has the option of deleting that profile. Once that profile is deleted the new holder of that mobile can
register their details.
|
| Q: |
How can a Business Customer make a payment? |
| A: |
Upon opting to make a payment either for a prepaid or a postpaid line, they will be routed to the ITA Payment Gateway and proceed to pay via
their Corporate Credit Card (Visa or Master card). The payment gateway only accepts credit cards at present.
|
| Q: |
How can a Business Customer make a payment? |
| A: |
Upon opting to make a payment either for a prepaid or a postpaid line, they will be routed to the ITA Payment Gateway and proceed to pay via
their Corporate Credit Card (Visa or Master card). The payment gateway only accepts credit cards at present.
|
| Q: |
Why do I see all sister companies of our organization when I log on as a Telecom Administrator? |
| A: |
Larger conglomerates could have a combination of companies under one umbrella. These companies would need to share one Telco administrator
login to view their own accounts. However, owing to the single umbrella, they will also be able to see other sister company details as
well. |
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