FAQ’s on Multimedia Messaging Service (MMS)

Q: What is Multimedia Messaging Service (MMS)?
A:
MMS allows you to send and receive messages containing colored pictures, text, video and sound using compatible handsets to any mobile number (support MMS) or email address.
Q: What is the difference between MMS and SMS?
A: MMS service enables you to send & receive colored picture and text while SMS enable text only with max 160 characters for English and 70 characters for Arabic.
Q: Is the service available to all Nawras customers?
A: Yes, the service is available for all prepaid & postpaid customers on Nawras  coverage.
Q: How can I get MMS active on my mobile?
A:

MMS is activated automatically for all Nawras customers upon activating their lines.There are several options to configure your mobile with this service:

  1. Send an SMS free-of-charge with keyword “all” to 1501 and you will automatically receive the settings of your mobile via SMS, all you have to do is to save it.

  2. Initiate the configuration by requesting the settings at any Nawras by visiting Nawras website on www.nawras.om

  3. Call customer service on 1500 and request them to send setting to your mobile handset.

  4. Setup your mobile settings manually by following the user guide of your mobile handset. You will need the following information: the
    • APN:mms.nawras.com.om
    • User name:test
    • Password: test
    • MMS Server: http://10.128.240.16/servlets/mms

Q: Can I send an MMS to E-mail? How, and what is the cost?
A:
Yes, you can send an MMS to E-mail. Simply type the E-mail address of the recipient instead of the mobile number. Normal cost same as MMS to mobile.
Q: What if I changed my mobile handset and the settings was previously provisioned on the old one?
A:
When you change your handset to another one that support the service, the settings will be automatically sent to you via SMS and you will be able to save them and start to use the service.
Q: What if my Mobile does not support MMS service?
A:
If your handset does not support the MMS service you will not be able to send MMS. You can only receive SMS with a password to view MMS that are sent to you on the Web. Log on to www.nawras.om and click on Pick up your MMS.
Q: How much is the price per MMS?
A: MMS is free during the weekend (Thursday & Friday) from 1st March to 30th April, during week days MMS will be charged at 45Bz per MMS.
Q: Will I be charged if the MMS is not viewed by the recipient?
A: The MMS will be charged as long as the sender receives a delivery notification.
Q: Is there any cost for receiving MMS?
A: Receiving MMS is for free of charge
Q: What is the maximum size of the MMS?
A:
Maximum size per MMS is 200 KB for the MMS sent to Nawras customers (100KB to Oman Mobile customers), MMSs above the maximum size won’t be      sent and you will not be charged for these. As for the MMSs to E-mail, the maximum size is 100 kb per MMS.
Q: How can I know the size of the MMS?
A:
Most of the mobiles will show the size of the MMS when sending it and when receiving MMS. In case you try to send an MMS exceeding 400 KB, you  will receive an error message.
Q: What if someone sends me an MMS and my mobile was switched off or out of coverage?
A:
In case your phone is switched off or out of coverage, the MMS will be stored for maximum 24 hours, it will be sent to you as soon as you switch on your mobile.
Q: Is there a delivery notification? What is the cost per notification?
A: Yes, there is a delivery report for the MMS, but it has to be activated from the handset (please refer to your handset manual). It has no cost
Q: Can I send an MMS to other Nawras customers who do not have the service?
A:
Yes, you can send an MMS to a customer who is not an MMS customer. He will receive an SMS notification with a password to view the MMS through the web.
Q: Can I send or receive MMS while roaming outside Oman?
A: Yes, you can exchange MMS with Nawras Customers while roaming on a network that supports GPRS roaming.
Q: Can I send an MMS only to Nawras customers? Or to other operator in Oman?
A: Now you can send local MMS to Nawras & Oman Mobile customers



 

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