| Q: |
Will GSM & CSD Fax have chargeable events? |
| A: |
Yes. The usage charge will be based on voice CDR's, so there will be no distinction for Fax Usage in the itemized bill.
|
| Q: |
Will it be applicable for Ajel and Mousbak? |
| A: |
GSM & CSD fax service product will only be applicable on Ajel.
|
| Q: |
Will it function on both networks 3G & EDGE Network? |
| A: |
This product will only function within the EDGE network and will not function on the 3G Network at the current moment.
|
| Q: |
Where can customers avail this service? |
| A: |
Customers can avail the service by going to any Nawras Store.
Business customers can avail this service via their Account Managers or via the Nawras Stores.
|
| Q: |
What is the minimum credit limit in order to avail the GSM & CSD Fax Services? |
| A: |
To avail this tariff plan the minimum credit limit is set to 50 OMR for both customer types (Business & Consumer).
|
| Q: |
What criteria's should a new customer meet in order to avail this service? |
| A: |
Business customers wishing to avail this product must provide as a New Account:
Mandatory Documents required to apply for Nawras Service are:
• Ministry of Commerce Commercial Registration paper
• Chamber of Commerce Certificate
• Specimen Signature
Residential customers requesting for this new tariff plan must provide as a New Account:
• Omani Civil ID.
• Omani Resident ID.
• Salary Slip/Salary Certificate/Bank Statement
|
| Q: |
How long does it take for these products to get activated? |
| A: |
Activation of GSM & CSD fax service will be effected within four hours.
|
| Q: |
Upon termination of these products will any subscription refund be allotted? |
| A: |
The GSM & CSD Fax product subscriptions are refundable in case of termination. |
